ON-SITE QUALITY REPRESENTATION
Protecting production, performance, and customer relationships
Where do you need quality support most?
On-Site Support for Critical Quality Moments
When quality issues reach the customer, manufacturers need more than visibility. They need the right on-site support to communicate findings, contain risk, protect relationships, and drive issues toward resolution. MS Companies delivers Quality Liaison and Quality Engineering solutions that help teams respond quickly, reduce disruption, and strengthen quality performance.
LEVEL 1
ASSOCIATE QUALITY LIAISON
Spot the issue. Contain the risk. Keep production protected.
Associate Quality Liaisons provide immediate support when suspect parts, customer concerns, or emerging defects need quick attention. They deliver fast issue feedback, provide details and images to assist supplier teams, and support the detection, containment, and certification of suspect material before quality concerns create larger disruption.
SCOPE
Immediate defect feedback, suspect part containment, image documentation, customer-facing support, and certification of suspect parts.
QUALITY IMPACT
Improves customer relationships by giving teams faster visibility and response.
RESULTS
Reduced COPQ and stronger control over quality concerns before they escalate.
LEVEL 2
QUALITY LIAISON
Connect recurring issues to root cause and corrective action.
Quality Liaisons build on Level 1 support by helping teams move beyond containment and into issue resolution. They support and lead root cause investigation, document basic root cause findings, communicate with key stakeholders, and help suppliers define countermeasures that improve quality performance and reduce repeat issues.
SCOPE
Recurring defects, customer concerns, trouble reports, quality scorecard risk, root cause support, countermeasure guidance, stakeholder communication, and issue follow-up.
QUALITY IMPACT
Improves quality scorecard performance through stronger response and clearer issue ownership.
RESULTS
Reduced COPQ, faster resolution, and better alignment between supplier, customer, and quality teams.
LEVEL 3
FIELD QUALITY ENGINEER
Lead the engineering response from problem solving to prevention.
Quality Engineers provide advanced support for complex quality challenges that require deeper technical ownership. They lead root cause analysis, support supplier quality performance, review 8D or 5Y documentation, assist with APQP, PPAP, and FMEA needs, and help teams strengthen shop floor quality through effective countermeasures and process discipline.
SCOPE
High-impact defects, complex supplier quality issues, launch support, OEM escalations, quality management, supply chain quality support, APQP/PPAP/FMEA support, shop floor quality, 8D or 5 Why problem solving, label error proofing, and IATF 16949 implementation or auditing support.
QUALITY IMPACT
Improves quality scorecard performance through engineering-led corrective action, stronger supplier alignment, and improved process control.
RESULTS
Significant COPQ reduction, fewer repeat issues, stronger customer alignment, and improved long-term quality performance.
Unlock Better Customer Outcomes Through Quality Reporting
With live dashboards and data-backed insights, MS Companies helps teams uncover quality patterns, reduce disruption, and strengthen customer confidence.
Know which defects drive your quality risk
Interactive defect breakdowns show which issues occur most often — filterable by cavity, zone, shift, and date to support faster root cause analysis.
Defect Breakdown Live
160Defects
Porosity 57
Saw Cut 39
Sand Pits 34
Non-Clean Up 16
Extra Material 8
Void 3
Missing Material 3
Turn defect data into cost priorities
Rank defects by scrap contribution so your team focuses corrective action where it reduces waste and cost of poor quality the most.
Scrap % by DefectAll Periods
Spot PPM spikes before they escalate
Track daily defect rates across production periods and investigate sudden increases before they create downtime, chargebacks, or customer complaints.
PPM TrendDaily · All cavities
90k
45k
0
4/29
5/7
5/15
Daily PPM
Enhanced Reporting for Stronger Quality Decisions
Explore how enhanced quality liaison reporting helps teams identify defect trends, trace issues to the source, and turn quality visibility into faster decisions.
24/7 Quality Liaison Coverage Across North America
MS Companies provides on-site quality representation where manufacturers need support the most. With a strong presence across major OEM networks and manufacturing markets throughout North America, our teams help suppliers respond faster, protect production, and stay aligned with customers through real-time visibility and dedicated quality support.
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