Our client is a global manufacturer of automotive seating solutions serving major OEMs.
Our client was experiencing frequent line interruptions, labeling issues, and nonconforming parts that were slowing production and risking costly shutdowns. Quality issues such as missing release caps, weld burrs, and label failures were not being identified or addressed quickly enough. Additionally, communication delays between the supplier and the customer led to inefficiencies, increased SMRR costs, and the potential for production stoppages.
MS Companies provided an experienced on-site Quality Liaison dedicated to supporting the supplier’s production line and communication with their OEM partner. The liaison played an integral role in maintaining product flow and addressing issues in real time. Key responsibilities and results included:
Quickly identifying and sorting nonconforming parts before they entered production, preventing costly rework and rejections.
Managing new and revised level parts directly on site to ensure immediate feedback and validation.
Providing flexible support during off-hours to eliminate potential line shutdowns.
Attending cross-functional meetings and acting as the supplier’s representative, reducing travel time and ensuring faster decision-making.
Maintaining replacement labels, caps, and small components to fix minor issues immediately—avoiding product shortages, additional shipping costs, and SMRR penalties.
Communicating any nonconforming product findings in real time to reduce engineering delays.
Assessing nonconforming products daily to determine rework opportunities and restore usable inventory.
Within days of implementation, MS Companies’ on-site liaison delivered measurable impact:
After failing two consecutive audits, a Tier 2 supplier turned to MS Companies for Quality Representation support. Within 20 business days, the advisor helped close 53 of 54 audit findings,
When a Tier 1 supplier faced back-to-back production crises, MS Companies’ on-site liaison stepped in to coordinate facilities, identify root causes, and keep assembly lines running.
Faced with an urgent workforce shortage, a Tier 1 automotive supplier partnered with MS Companies to deploy 528 temporary workers under the Crisis Labor Model.
