Our client is a global manufacturer of automotive seating solutions serving major OEMs.
Our client faced two major production risks within a two-week span that could have resulted in costly line shutdowns and significant SMRR fees.
In the first incident, two truckloads of parts were shipped without being uploaded to the customer’s tracking system, preventing the receiving plant from accessing production data and threatening to shut three lines out of six.
In the second, a large fallout of H-frame components caused a line stoppage that required immediate troubleshooting and coordination between the supplier and assembly plant to avoid further disruption.
MS Companies deployed an experienced on-site Quality Liaison to manage the crisis and ensure production continuity. The liaison’s proactive and hands-on response was critical in preventing both shutdowns.
In the first incident, when two data-missing shipments left the supplier’s plant late at night, the liaison took immediate action by:
In the second incident, after a major H-frame fallout caused a line stoppage, the liaison:
After this discovery, the customer reinstalled the previously rejected parts with zero issues, immediately restoring production and clearing the supplier of fault.
The liaison’s swift response and deep process knowledge delivered immediate and measurable impact:
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