Our client is a Tier 2 manufacturer of metal seating components serving the automotive industry. The company supplies key structural parts to Tier 1 seating suppliers and has an established track record supporting major Asian OEM programs.
Our client failed two consecutive customer audits, putting a major contract at risk. While the supplier had a strong record with Asian OEMs, this was its first partnership with a North American OEM. Directed by its Tier 1 customer to seek expert support, the client turned to MS Companies Quality Representation Services for immediate help.
An experienced MS Companies Advisor partnered with the client to stabilize quality systems and restore customer confidence. Within days, the advisor implemented a detailed action plan addressing the 35 gaps identified in the audits and uncovered 19 additional opportunities for improvement. The advisor guided plant leadership through corrective actions focused on:
Based on the significant progress made in a very short time, the client had restored confidence with its Tier 1 customer. The customer agreed to release the advisor support before closure of the full action and agreed to track the remaining open issue, a gauge update that was in the process of being manufactured.
After failing two consecutive audits, a Tier 2 supplier turned to MS Companies for Quality Representation support. Within 20 business days, the advisor helped close 53 of 54 audit findings,
When a Tier 1 supplier faced back-to-back production crises, MS Companies’ on-site liaison stepped in to coordinate facilities, identify root causes, and keep assembly lines running.
Faced with an urgent workforce shortage, a Tier 1 automotive supplier partnered with MS Companies to deploy 528 temporary workers under the Crisis Labor Model.
