Our client is a major automotive OEM with a high-volume final vehicle assembly plant. During a period of accelerated production demand, leadership needed additional skilled repair capacity to manage a growing volume of vehicles requiring rework before release.
The OEM faced a critical repair capacity gap during a period of high production demand, with more than 1,000 vehicles in backlog, creating a major bottleneck in final assembly. Repairs ranged from minor defects to complex interior, electrical, body, paint, engine, and transmission work, requiring a flexible workforce capable of supporting both routine and advanced repair needs.
Without immediate support, the OEM risked rising Quality Holds, production delays, increased costs, and missed delivery timelines. Operating across two shifts, leadership needed an embedded repair partner who could deploy skilled talent quickly, stabilize capacity, and sustain production flow without disruption.
MS Companies deployed a team of 75 repair technicians embedded directly alongside the OEM’s repair team, operating on a two-shift model to deliver continuous, flexible coverage across all categories of non-conforming vehicles. The on-site partnership has been in place continuously for 16 months, with focus areas including:
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